Privacy Policy
About This Policy & Entity
This Privacy Policy applies to the hyperlocal commerce platform operated by Navsaya, including the admin portal 'navsaya.com' and the online marketplace 'ramnagarbazar.com' (“Ramnagar Bazar”). All references to “platform”, “we”, “our”, or “us” refer to Navsaya and its Ramnagar Bazar services.
Last Updated: [07-01-2025]
This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we protect it when you use our platform as a buyer, seller, or visitor.
"By accessing or using our platform, you agree to the practices described here."
1. Who This Policy Applies To
This policy applies to:
* Visitors browsing the platform
* Buyers placing or attempting to place orders
* Sellers creating and operating seller accounts
* Delivery partners interacting with order data
If you use our services in any form, this policy applies to you.
2. Information We Collect
We collect only what is necessary to operate a trusted hyperlocal commerce system.
2.1 Information You Provide Directly
Buyers
* Mobile number (mandatory, OTP verified)
* Name (optional unless required for delivery)
* Delivery address
* Precise location (GPS-based)
* Order-related preferences
Sellers
* Store name and store type
* Logo and cover image
* PAN (mandatory)
* GST details (optional)
* KYC documents (identity and business verification)
* Bank details (for settlements, if applicable)
* Product, pricing, and inventory data
2.2 Information Collected Automatically
* IP address
* Device and browser details
7. Order Verification Calls
To maintain trust and prevent misuse:
* Our team may contact buyers to verify orders
* Sellers may be notified only after verification
* Calls are strictly order-related
We do not conduct promotional or spam calls.
8. Data Sharing & Disclosure
We share data only when necessary, such as:
* With delivery partners (limited to delivery-required information)
* With sellers (order-specific buyer details only)
* With government or legal authorities (if required by law)
We do not:
* Sell personal data
* Share data with advertisers
* Allow unauthorized third-party access
9. Data Security Measures
We use industry-standard practices to protect data, including:
* Secure servers
* Access controls
* Encrypted communication
* Restricted internal access
However, no system is 100% secure. Users are responsible for safeguarding their login credentials.
10. Data Retention
We retain data only as long as necessary to:
* Fulfill services
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
Inactive accounts may be archived or deleted after a defined period.
11. Your Rights
* Usage logs and activity history
* Approximate location (for service-area validation)
We do not track you across unrelated websites.
3. Why We Collect This Information
We collect data strictly to:
* Verify buyers and sellers
* Prevent fraud and misuse
* Enable order placement and fulfillment
* Confirm service-area availability
* Assign deliveries accurately
* Provide customer support
* Comply with legal and regulatory requirements
* Improve platform performance and reliability
We do not sell user data. We do not use data for unrelated advertising.
4. Location Data Usage (Important)
Precise location sharing is mandatory for buyers because:
* We operate only in limited service areas
* Delivery accuracy depends on it
* Fraud and fake orders must be prevented
* Location data is:
* Used only for order verification and delivery
* Not tracked continuously
* Not shared publicly
* If you do not consent to location sharing, you cannot place an order.
5. Mobile Number & OTP Verification
Mobile numbers are used to:
* Authenticate users
* Prevent duplicate or fake accounts
* Confirm orders
* Enable critical communication
OTP verification is required to:
* Log in
* Place orders
* Perform sensitive actions
We never ask for OTPs outside the platform.
6. Seller KYC & Business Data
Seller information is collected to:
* Ensure legitimacy
* Protect buyers
* Comply with financial and tax regulations
Seller KYC data:
* Is reviewed internally
* Is not displayed publicly (except store name and branding)
* Is shared only with authorized authorities if legally required
You have the right to:
* Access your personal data
* Request corrections
* Request account deletion (subject to legal obligations)
* Withdraw consent where applicable
Some data may be retained if legally required.
12. Cookies & Similar Technologies
We use cookies to:
* Maintain session security
* Improve user experience
* Analyze platform performance
Cookies do not store sensitive personal information. You may disable cookies, but some features may not function properly.
13. Children’s Privacy
Our platform is not intended for users under 18 years of age.
We do not knowingly collect data from minors.
14. Changes to This Policy
We may update this Privacy Policy as the platform evolves.
* Updates will be posted on this page
* Continued use of the platform implies acceptance
Users are encouraged to review this page periodically.
15. Contact & Grievance Redressal
For privacy-related concerns, data requests, or complaints:
Email: navsaya892@gmail.com
Response Time: Within reasonable business timelines
We take privacy concerns seriously and respond responsibly.
Final Statement
We built this platform to empower local commerce, not exploit data. Your information exists to serve your transactions—nothing more.